# Privacy Policy — Best Impressions Package Tours
**Last updated: 28 June 2026**
Best Impressions Package Tours ("we", "us", "our") is a group tour operator based in Koonammavu, Ernakulam, Kerala, India. We are committed to protecting the privacy of our customers and website visitors ("you", "your"). This Privacy Policy explains what information we collect, how we use it, and the choices you have — including how to stop receiving messages from us.
By using our website, booking a tour with us, or communicating with us (including over WhatsApp), you agree to the practices described in this policy.
## 1. Information we collect
We may collect the following information:
- **Contact details** — your name, phone number, email address, and postal address.
- **Booking details** — the tours you enquire about or book, travel dates, number of travellers, co-traveller names, and payment records.
- **Identification documents** — where required by law or by our travel/hotel partners for booking (for example, government photo ID), provided by you voluntarily for the purpose of arranging your travel.
- **Communication records** — messages you send us by WhatsApp, email, phone, or our website, and our replies, kept so we can serve you and keep an accurate record of your requests.
## 2. How we use your information
We use your information only to:
- respond to your enquiries and provide the tours and services you request;
- confirm bookings, send payment receipts, reminders, and trip-related updates;
- arrange travel, accommodation, and related services with our partners;
- send you occasional information about new tours, offers, and greetings, **only where permitted** (see Section 4); and
- meet our legal and accounting obligations.
We do **not** sell your personal information to anyone.
## 3. WhatsApp and message communications
We communicate with customers over WhatsApp and other channels to share booking confirmations, payment updates, trip reminders, and — with your consent — promotional offers about our tours.
Messages are sent in line with WhatsApp's Business Policy and applicable law.
## 4. Your choice — opting out of marketing messages
You are always in control of the promotional messages you receive from us.
- To **stop** receiving marketing or promotional messages on WhatsApp, simply reply **STOP** to any of our messages. You will be removed from our marketing list and will receive a confirmation.
- You can **opt back in** at any time by replying **START** (or by asking any of our staff).
- Opting out of marketing does not stop essential service messages relating to a booking you have made (such as a payment receipt or a departure reminder).
You may also contact us using the details in Section 9 to update your preferences at any time.
## 5. Sharing your information
We share your information only as needed to deliver your travel arrangements, for example with hotels, transport operators, airlines, and other service providers involved in your tour. We may also share information where required by law or by a lawful authority. We require our partners to handle your information responsibly.
## 6. Data security
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. Access to personal information within our organisation is limited to staff who need it to do their work.
## 7. Data retention
We keep your information only for as long as necessary to provide our services, maintain accurate business and accounting records, and meet our legal obligations.
## 8. Your rights
You may ask us to access, correct, or delete the personal information we hold about you, subject to any records we are legally required to keep. To make such a request, contact us using the details below.
## 9. Contact us
If you have any questions about this Privacy Policy or your information, please contact us:
**Best Impressions Package Tours**
Koonammavu, Ernakulam, Kerala, India
Phone / WhatsApp: +91 97455 55813
Email: fazeel@bestimpressions.tours
Website: https://bestimpressions.tours
## 10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.